Contact rules
Email, Phone, and SMS Policy
How Breached handles transactional messages, attorney follow-up, marketing email, SMS consent, opt-outs, and do-not-contact requests.
- Updated
- May 7, 2026
- Footer
- Optional
- Intake
- Required
Transactional messages
Breached may send non-marketing messages needed to confirm a submission, respond to a request, deliver case updates you asked for, process opt-outs, or maintain security.
Marketing and attorney follow-up
- Marketing emails must use accurate sender information, non-deceptive subjects, a valid physical mailing address, and a clear opt-out method.
- Automated or marketing texts and calls require the consent required by applicable law before sending.
- Attorney solicitation rules may add state-specific labels, waiting periods, or content restrictions.
Opt-outs
Breached honors unsubscribe, STOP, quit, end, cancel, revoke, opt-out, do-not-call, and do-not-contact requests promptly and propagates them to relevant vendors or partner firms where the request applies.
Consent records
Breached keeps consent records for outreach, including the consent language shown, timestamp, source page, submission identifiers, and technical metadata needed to prove the consent that supported the message.